Frequently Asked Questions
This FAQ is designed to answer the most common questions about ordering, customization, billing, and fulfillment through the BLDR-GearStore. If you don’t see your question listed here, feel free to contact us at getlogos@verandahsportswear.com or call 208-995-4576, and our team will be happy to help.
About the BLDR-GearStore
What is the BLDR-GearStore?
The BLDR‑GearStore is Builder FirstSource’s official online store for ordering branded apparel, safety gear, accessories, and custom items—perfect for outfitting yourself, your team, customers, or special events.
Can I order in bulk?
Yes!
Whether you need 1 item or 500, we offer you the best price available, regardless of the quantity.
Questions? Email getlogos@verandahsportswear.com or call 208-995-4576.
Products, Logos & Custom Orders
What if I want to order something not available on the BLDR-GearStore?
Our Creative Team is dedicated to supporting custom requests for any type of product or design. Please email getlogos@verandahsportswear.com or call 208-995-4576 with your request, and you will receive information back the same business day.
Can I add my co-brand or other logos/names to products?
Yes!
Verandah can add any approved logos or individuals’ names to products listed on the BLDR-GearStore. Additionally, custom options are available through the Verandah Creative Team. To request logo placement or explore custom product options with the approved logo added, please email getlogos@verandahsportswear.com or call 208-995-4576 with your request.
Can I add Vendor Co-Op logos to a product or products on the BLDR-GearStore?
Yes!
We can add any approved Vendor Co-Op logos to products listed on the BLDR-GearStore. Additionally, custom options are available through the Verandah Creative Team. To request logo placement or explore custom product options with the approved Vendor logo added, please email getlogos@verandahsportswear.com or call 208-995-4576 with your request.
What if the logo I need isn’t on here?
We can add any approved logos or individuals’ names to products listed on the BLDR-GearStore. Additionally, custom options are available through the Verandah Creative Team. To request logo placement or explore custom product options with the approved logo added, please email getlogos@verandahsportswear.com or call 208-995-4576 with your request.
What if I can’t find an item that I’m looking for?
We offer an extensive range of products—virtually everything under the sun! If you can’t find what you need on the BLDR-GearStore, our Creative Team can assist with a Custom Order.
Email getlogos@verandahsportswear.com or call 208-995-4576 with your request, and we’ll help you get exactly what you’re looking for.
Shipping, Timelines & Rush Orders
How long does it take to get my order?
Website / GearStore Orders: Ship in 7–10 business days.
Custom Orders: Ship in 10–15 business days.
Rush Orders: Verandah welcomes rush projects; tight deadlines are no problem. Our team is committed to helping you meet your timeline and does not charge rush fees. If you have a specific in-hand date or an event deadline, Verandah will meet your request. Be sure to include your required delivery date when placing your order by either entering it in the Order Special Instructions at checkout, emailing getlogos@verandahsportswear.com, or calling 208-995-4576 with your request.
What if I need an order by a certain date?
Our team is committed to helping you meet your timeline. If you have a specific in-hand date or an event deadline, Verandah will meet your request. Be sure to include your required delivery date when placing your order by either entering your in-hand date in the Order Special Instructions at checkout, emailing getlogos@verandahsportswear.com, or calling 208-995-4576** with your request.
Billing, Payment & Program Support
How can I pay?
Weekly Billing: Verandah provides a consolidated invoice every week for all orders shipped and billed within that timeframe.
Business Orders: Select Invoice as your payment type during checkout. Then enter your 8-digit location code in the Order Special Instructions box before checking out.
Personal Orders (under $500): Select Credit Card as your payment type. Use your personal credit card (not your purchase card) and include “Personal Order” in the Order Special Instructions box in your cart.
Questions? Email getlogos@verandahsportswear.com or call 208-995-4576.
What does “needs invoice” mean?
“Needs invoice” means your order will be billed through Verandah’s weekly consolidated invoice process, with your Location Code or Business Unit noted on the invoice.
Does Verandah offer support for team programs, recognition gifts, or location events?
Yes!
Verandah offers a variety of customized solutions to support team building, associate recognition, and location-specific celebrations. These programs can include:
Gift Codes: Unique digital codes that allow recipients to select merchandise from a curated collection.
Promo Codes: Discounted access to specific products or categories for limited-time campaigns.
Awards: Personalized gifts for service anniversaries, performance milestones, or leadership recognition.
Location Events & Team Celebrations: Branded merchandise and themed kits for grand openings, safety achievements, holiday parties, and other team-focused events.
Password-Protected Collections: Private storefronts tailored to your program, ensuring a secure and personalized experience for participants.
What fulfillment services does Verandah offer?
Verandah provides comprehensive fulfillment solutions to support both standard and custom programs. You can customize your fulfillment solutions from bulk packaging to individually packaged items. The presentation of your delivered products is customized according to your order type and service requirements.
Services Include:
Order Production:Â Efficient, high-quality production of branded apparel, gifts, and giveaways.
Packaging: Custom packaging options, including gift wrapping, kitting, and branded inserts tailored to your program or campaign
Direct Shipping: Delivery to individual associates, customers, or event locations nationwide.
Program Fulfillment: Streamlined logistics for ongoing or recurring programs, ensuring consistent execution and timely delivery.
Event Support: Pre-packed kits and coordinated shipments for location events, team celebrations, and recognition initiatives
Recognition & Rewards Fulfillment : Distribution of gift codes, promo codes, and awards directly to recipients with tracking and reporting.
Whether you're running a one-time campaign or a recurring program, Verandah’s fulfillment ensures timely, accurate, and professional delivery. Verandah will work with you to design a fulfillment program that aligns with your goals, timeline, and budget. Please email getlogos@verandahsportswear.com or call 208-995-4576 with your request.